RETURN AND EXCHANGE, ORDER CANCELLATION AND REFUND POLICY
RETURN AND EXCHANGE POLICY
ALL SALES ARE FINAL.
Please email us at shopbypinkprincess@gmail.com if you have any questions in regards to sizing, material, texture, color etc. BEFORE YOU PLACE AN ORDER.
We always make sure to double check the condition of our product before we ship out.
If you received a damaged order for any reason, please send us the photo of the item within 48 hours of receiving it so we can assist you and send out a replacement. If you go passed 48 hours of your package arriving and not notifying us, we unfortunately cannot send you out any replacement.
Damaged item can be shipped back at our expense. We will email you the free shipping label.
Replacement item will ship out, only if we received the damaged ones.
ORDER CANCELLATION POLICY
Order cancellation can only be made within 24 hours after you placed an order with us.
If you want to cancel an order, website and payment fees cannot be refunded.
Refund will be applied within 2-3 business days depending on your bank policy.
REFUND POLICY
Refund can only be granted in a situation basis. If refund is not an option to the situation, your payment will be converted and turn it into a store credit.
The shipping fee is non-refundable.
SHOPPINKPRINCESS is not responsible for packages that are lost or stolen while in transit. Please be responsible to track your package. Thank you for your understanding.
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