RETURN AND EXCHANGE, ORDER CANCELLATION AND REFUND POLICY

RETURN AND EXCHANGE POLICY

• ALL SALES ARE FINAL.

• Please email us at shopbypinkprincess@gmail.com if you have any questions in regards to sizing, material, texture, color etc. BEFORE YOU PLACE AN ORDER.

• We always make sure to double check the condition of our product before we ship out.

• If you received a damaged order for any reason, please send us the photo of the item within 48 hours of receiving it so we can assist you and send out a replacement. If you go passed 48 hours of your package arriving and not notifying us, we unfortunately cannot send you out any replacement.

• Damaged item can be shipped back at our expense. We will email you the free shipping label.

• Replacement item will ship out, only if we received the damaged ones.

ORDER CANCELLATION POLICY

• Order cancellation can only be made within 24 hours after you placed an order with us.
• If you want to cancel an order, website and payment fees cannot be refunded.
• Refund will be applied within 2-3 business days depending on your bank policy.

REFUND POLICY

• Refund can only be granted in a situation basis. If refund is not an option to the situation, your payment will be converted and turn it into a store credit.
• The shipping fee is non-refundable.

SHOPPINKPRINCESS is not responsible for packages that are lost or stolen while in transit. Please be responsible to track your package. Thank you for your understanding.